Help desk and computer support is a discipline that studies the use of computers in business, industry, government and other organizations. This program is designed to train students to work in the technology help desk/technical support arena which has seen such explosive growth in recent years. The program is designed to allow students at all levels to take part, with a level of difficulty gradually unfolding in a series of stepwise courses, culminating in an associate of applied business in management information systems with a focus on help desk and computer user support. This program prepares students to successfully work with customers and technology in a professional environment.

Suggested Course Sequence

For course descriptions visit here.

First Semester		Credit Hours	Prerequisite
ITD1XX	Information Technology Seminar	1	-
ECA122	Computer Applications for Technical Professionals	3	-
ECA132	Help Desk and Computer Support Concepts	3	-
ECA144	Desktop, LAN, and WAN Technologies	3	-
ECA228	Internet/Intranet Design and Development (HTML, XHTML, and CSS)	3	-
ENG124	College Composition	3	Test
		16
Second Semester
ECA133	MCDST: Microsoft Certified Desktop Support Technician	3	-
ECA138	Web Graphics Design	3	-
ECA143	Planning, Designing, and Implementing an Imaging System	3	-
ECA147	MCAS: Using Microsoft Office (Word, Excel, PPT, Access)	3	ECA122
ECA253	Data Modeling and Database Design	3	-
		15
Summer Semester
COM121/122/123	Effective Speaking or Interpersonal Communication or Intergroup Communications	3	None/None/ ENG124
ENG221	Technical Report Writing	3	ENG124
MTH222	Statistics	3	MTH100 or MTH125 or Test
		9
Third Semester
	Arts/Humanities/Social Science Elective	3	-
ECA294	MCAS: Using Microsoft Vista, Outlook, Publisher	3	ECA122
ECA255	MCTS: Managing Projects with Microsoft Project	3	ECA122
ECA259	MCITP: Consumer Support Technician	3	ECA144 or ECA146
ECA265	Generating Reports for Decision Making	3	ECA253
		15
Fourth Semester
	Arts/Humanities/Social Science Elective	3	-
BUS121	Business Administration	4	IDS102 or Test
ECA263	MCITP: Enterprise Support Technician	3	ECA144 or ECA146
ECA264	IT Project Management	3	ECA122
ECA292	Information Technology Capstone	3	Sophomore Status
		16
TOTAL CREDITS		71

ECA292 should be taken in the last or next-to-last semester of enrollment