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Out-of-State Academic Student Complaint Procedure

Students taking online classes at Stark State College who are from out-of-state should attempt to resolve any issues or complaints with the College first. If after following the College’s Student Complaint – Academic procedure, an issue cannot be resolved internally, you may file a complaint about Stark State College with your State by referring to the following State Agencies.  This is in compliance with federal Department of Education’s State Authorization regulations.

 

 State

Agency Name and Telephone

Link / Information about Complaint Process

Alabama

Alabama Commission on Higher Education
Telephone: (334) 242-1998

http://www.ache.state.al.us/Content/Departments/NRI/NRI.aspx

Alaska

Alaska Commission on Postsecondary Education
Telephone: (907) 465-2962

http://acpe.alaska.gov/About_Us/Consumer_Protection

Arizona

Arizona State Board for Private Postsecondary Education
Telephone: (602) 542-5709

https://ppse.az.gov/complaint

Arkansas

Arkansas Higher Education Coordinating Board
Telephone: (501) 371-2000

ADHE requires the certified institution to make a decision on the student grievance following the institution’s public policy.  Inquiries into student grievances must be limited to AHECB certified (under Arkansas Code §6‐61‐301) courses/degree programs and institutions and to matters related to the criteria for certification. Within 20 days of completing the institution’s grievance procedures, the student may file the complaint in writing with the ICAC Coordinator, Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201. The grievant must provide a statement from the institution verifying that the institution’s appeal process has been followed. ADHE will notify the institution of the grievance within 15 days of the filing. Within 10 days after ADHE notification, the institution must submit a written response to ADHE. Other action may be taken by ADHE as needed.
http://www.adhe.edu/SiteCollectionDocuments/AcademicAffairsDivision/ICAC%20Rules%20and%20Regulations/APPENDIXJ.pdf

California

California Bureau for Private Postsecondary Education
Telephone: (916) 431-6959

http://www.bppe.ca.gov/enforcement/complaint.shtml

Colorado

Colorado Department of Higher Education
Telephone: (303) 866-2723

http://highered.colorado.gov/Academics/Complaints/default.html

Connecticut

Connecticut Office of Higher Education
Telephone: (860) 947-1801

http://www.ctohe.org/StudentComplaints.shtml

Delaware

Delaware Department of Education
Telephone: (302) 735-4000

http://dedoe.schoolwires.net/domain/157

District of Columbia

District of Columbia Education Licensure Commission
Telephone: (202) 727-6436

http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

Florida

Contact the Ohio Board of Regents

 

https://www.ohiohighered.org/students

Georgia

Nonpublic Postsecondary Education Commission
Telephone: (770) 414-3300

http://gnpec.org/consumer-resources/

Hawaii

Hawaii Post-secondary Education Authorization Program
Department of Commerce and Consumer Affairs
Telephone: (808) 933-0910

http://cca.hawaii.gov/hpeap/forms/student-forms/

Idaho

Idaho State Board of Education
Telephone: (208) 334-2270

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

Illinois

Illinois Board of Higher Education
Telephone: (217) 782-2551

http://www.ibhe.state.il.us/consumerinfo/complaint.htm

Indiana

Indiana Commission on Higher Education
Telephone: (317) 232-1320

http://www.in.gov/che/2744.htm

Iowa

Iowa College Student Aid Commission
Telephone: (515) 725-3400

https://www.iowacollegeaid.gov/content/constituent-request-review

Kansas

Kansas Board of Regents
Telephone: (785) 296-4917

http://kansasregents.org/students/university_student_complaints

Kentucky

Kentucky Council on Postsecondary Education
Telephone: (502) 573-1555

http://kcpe.ky.gov/
http://educationcabinet.ky.gov/NR/rdonlyres/CDBBA760-41A5-47FE-933E-1E7DC18CD45C/0/FormtoFileaComplaint.pdf

Louisiana

Louisiana Board of Regents
Telephone: (225) 342-4253

http://www.ag.state.la.us/Article.aspx?articleID=36&catID=0

Maine

Maine Department of Education
Telephone: (207) 624-6600

http://www.maine.gov/doe/highered/index.html

Maryland

Maryland Higher Education Commission
Telephone: (410) 767-3301

The institution is subject to investigation of complaints by the Office of the Attorney General or the Maryland Higher Education Commission.
Individuals who wish to submit a complaint may use the following contact information:
Maryland Attorney General, Consumer Protection Division, 200 St. Paul St., Baltimore, MD 21202;  410-528-8662/(888)743-0823 (toll free)
http://www.mhec.state.md.us/career/pcs/gripe.asp

Massachusetts

Massachusetts Department of Higher Education
Telephone: (617) 994-6950

http://www.mass.edu/forstudents/complaints/complaintprocess.asp

Michigan

Michigan Department of Licensing and Regulatory Affairs
Telephone: (517) 373-1820

http://www.michigan.gov/ag/0,4534,7-164-17331---,00.html

Minnesota

Minnesota Office of Higher Education
Telephone: (651) 642-0567

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

Mississippi

Mississippi Commission on College Accreditation
Telephone: (601) 432-6198

http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

Missouri

Missouri Department of Higher Education
Telephone: (573) 751-2361

http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf

Montana

Montana University System, Montana Board of Regents
Telephone: (406) 444-6570

http://mus.edu/MUS-statement-of-complaint-process.asp

Nebraska

Nebraska Coordinating Commission for Postsecondary Education
Telephone: (402) 471-2847

http://www.ccpe.state.ne.us/PublicDoc/Ccpe/Complaint.asp

Nevada

Nevada Commission on Postsecondary Education
Telephone: (702) 486-7330

http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm

New Hampshire

New Hampshire Department of Education
Telephone: (603) 271-3494

http://www.education.nh.gov/highered/compliance-allegation.htm

New Jersey

New Jersey Secretary of Higher Education
Telephone: (609) 588-3226

http://www.state.nj.us/highereducation/

New Mexico

New Mexico Higher Education Department
Telephone: (505) 476-8400

http://www.hed.state.nm.us/institutions/complaints.aspx

New York

New York Office of College and University Evaluation
Telephone: (518) 474-2593

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

North Carolina

The University of North Carolina Board of Governors
Telephone: (919) 807-7146

http://www.northcarolina.edu/?q=licensure

North Dakota

North Dakota University System
Telephone: (701) 328-3180

https://www.ndus.edu/system/state-authorization/

Ohio

Ohio Board of Regents
Telephone: (614) 466-2752

https://www.ohiohighered.org/students/complaints

Oklahoma

Oklahoma State Regents for Higher Education
Telephone: (405) 255-9100

http://www.okhighered.org/current-college-students/complaints.shtml

Oregon

Oregon Office of Degree Authorization
Telephone: (503) 947-5600

All complaints about schools under our regulatory jurisdiction or an exempt status approved by this office are handled by Office of Degree Authorization (ODA) staff. Complaints about exempt schools are referred to the Attorney General’s office.
We accept written or email complaints. When a complaint is received, we first evaluate the information to substantiate its relevance to Oregon rules and statutes. If the complaint appears to have merit or indicate non-compliance on the part of the school, we contact the school to request information regarding the case. All correspondence is kept in the school’s file. We continue to mediate between the student and the school until it we receive an indication that the complaint is unfounded or resolved.
Please call ODA for more information at (541) 687-7400 - Eugene/Springfield area and (800) 452-8807 - Toll-free; Juan.baez-arevalo@state.or.us
http://www.oregonstudentaid.gov/oda.aspx

Pennsylvania

Pennsylvania Department of Education, Division of Higher
Education
Telephone: (717) 783-6137

http://www.portal.state.pa.us/portal/server.pt/community/higher_education/8711/complaint_procedure/1004474

Puerto Rico

Puerto Rico Council on Education
Telephone: (787) 641-7100

http://www.ce.pr.gov/

Rhode Island

Rhode Island Board of Governors for Higher Education
Telephone: (401) 456-6008

http://www.ribghe.org/8a1031912.pdf

South Carolina

South Carolina Commission on Higher Education
Telephone: (803) 737-2260

http://www.che.sc.gov/Students,FamiliesMilitary/LearningAboutCollege/ConsumerInformation.aspx

South Dakota

South Dakota Secretary of State
Telephone: (605) 773-3455

http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx

Tennessee

Tennessee Higher Education Commission
Telephone: (615) 741-3605

http://www.tn.gov/thec/article/consumer-services
http://www.tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf

Texas

Texas Higher Education Coordinating Board
Telephone: (512) 427-6101

The web address for the Texas Higher Education Coordinator Board's Student Complaint page with forms and a description of the complaint procedure is found at: http://www.thecb.state.tx.us/index.cfm?objectid=051F93F5-03D4-9CCE-40FA9F46F2CD3C9D
The web address for the rules governing student complaints - Title 19 of the Texas Administrative Code, Sections 1.110-1.120 is found at:  http://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=19&pt=1&ch=1&rl=116

Utah

Utah Division of Consumer Protection
Telephone: (801) 530-6601

http://consumerprotection.utah.gov/complaints/index.html

Vermont

Vermont State Board of Education
Telephone: (802) 828-3135

http://education.vermont.gov/documents/EDU-VTAOE-Complaint_Resolution_for_Postsecondary_Education.pdf

Virginia

State Council of Higher Education for Virginia
Telephone: (804) 371-2285

http://www.schev.edu/students/studentcomplaint.asp

Washington

Washington Student Achievement Council
Telephone: (360) 753-7869

Students may submit a formal complaint to the Washington Student Achievement Council, provided it is against an institution authorized by the Washington Student Achievement Council and is within one year of the last date of attendance. For more information, please contact the Washington Student Achievement Council at 360‐753‐7800. http://www.wsac.wa.gov/student-complaints

West Virginia

West Virginia Higher Education Policy Commission
Telephone: (304) 558-4016

http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf

Wisconsin

Wisconsin Educational Approval Board
Telephone: 608) 266-1996

http://eab.state.wi.us/resources/complaint.asp

Wyoming

Wyoming Department of Education
Telephone: (307) 777-5712

http://edu.wyoming.gov/beyond-the-classroom/school-programs/private-school-licensing/
http://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf